EnGarde Games – Return & Shipping Policy

Version 1.0 • Effective Date: 4 February 2026
Applies to EnGarde Games, MB (EU/EEA), EnGarde Games Ltd (UK & JP), and EnGarde Games LLC (USA).

1 • Purpose & Scope

This Policy sets out the conditions, time‑limits, and procedures under which consumers may (a) withdraw from a purchase and/or request a refund, and (b) receive products shipped by any EnGarde Games entity via online or offline channels. It covers physical board games, digital licences and subscriptions.

2 • Definitions

3 • Jurisdiction‑Specific Return Rights

3.1 EU/EEA & United Kingdom

• Statutory Right of Withdrawal (14 days). Under Directive 2011/83/EU (as implemented in local laws) and the UK Consumer Contracts Regs 2013, consumers may withdraw from distance contracts within 14 days without giving any reason.
• Digital Content Exception. The right is lost once (i) download/streaming begins and (ii) the consumer has expressly consented and acknowledged loss of the right (§ 16 MStV/CCR 34).
• How to Exercise. Submit an unequivocal statement (e‑mail, contact form, or model form in Appendix A) before the 14‑day period expires. Products must be dispatched back within 14 days after notice.

3.2 United States (EnGarde Games LLC)

• Voluntary 14‑Day Return Window. We voluntarily offer the same 14‑day return period for physical board games purchased directly from us. Digital Content and Subscriptions are non‑refundable once delivered or activated, except where required by state law.
• Defective or Mis‑described Goods. Separate from the voluntary window, you may be entitled to remedies under applicable state consumer‑protection statutes.

4 • General Conditions for Returns (All Regions)

1. Item Condition. Physical products must be unused, in original packaging, with all components intact.
2. Proof of Purchase. Provide order number, receipt or email confirmation.
3. Return Shipping. Unless the item is defective or we shipped the wrong product, you bear the direct cost of return postage.
4. Restocking Fees. None.
5. Refund Method. We refund via the original payment method within 14 days after (i) receipt of returned goods or (ii) evidence that you have sent them back, whichever is earlier.
6. Exchanges. Contact our support to arrange replacements for defective components before returning the entire game.
7. Gift Returns. Refunds are issued solely to the original purchaser.

5 • How to Initiate a Return

1. Contact Us. Use the e‑mail or phone listed for your region (Section 9) and provide: order number, product name, purchase date, and reason for return (optional in EU/UK).
2. Receive RMA. We will send a Return Merchandise Authorisation (RMA) number and instructions.
3. Ship Item. Clearly write the RMA on the parcel and dispatch within 14 days.
4. Confirmation & Refund. We will email you confirmation when the refund has been processed.

6 • Shipping Policy (All Regions)

6.1 Available Shipping Services

We currently offer three service levels:

*Transit times are estimates and exclude any period your parcel may spend in customs.

Orders are usually processed and handed to the carrier within 2 working days after payment confirmation (weekends & public holidays excluded).

6.2 Shipping Costs & Free Shipping Thresholds

Shipping costs are calculated at checkout based on weight, dimensions, destination and selected service.

• United States: Orders totalling €200 or more (≈ $220 USD, converted at checkout) qualify for free Standard shipping.
• All other regions: no general free‑shipping threshold currently applies.

6.3 Duties, Taxes & Import Charges

International shipments may be subject to import duties, VAT/GST, and brokerage fees (collectively “Customs Charges”). These charges are borne exclusively by the customer and are not included in the item price or the shipping cost displayed at checkout.

6.4 Customs Delays & Unclaimed Parcels

• Estimated delivery times exclude time spent in customs clearance.
• We are not liable for delays caused by customs procedures or carrier operational issues beyond our control.
• If a parcel is refused by the customer or not collected within the carrier’s holding period and is returned to us, we will refund the product price minus (i) the original shipping cost and (ii) any return fees or duties charged to us by the carrier.

6.5 Address Accuracy & Risk of Loss

• Ensure the shipping address is complete and accurate. We cannot reroute parcels once shipped.
• Risk of loss passes to the buyer upon our delivery of the goods to the carrier (see art. 446 BGB / UCC § 2‑509).

6.6 Damage in Transit

Inspect your package upon delivery. If items arrive damaged, notify the carrier and our support team within 48 hours and provide photographs of the damage so we can begin a carrier claim.

6.7 Service Exclusions

We do not ship to destinations subject to international sanctions or where carriers have suspended service. Certain oversize board games may be unavailable for Economy shipping in specific territories due to size/weight limits.

7 • Contact Information

8 • Updates & Modifications

We may amend this Policy from time to time. The latest version will always be posted on our website. Changes do not affect orders placed before the effective date of the revision.

Appendix A – Model Withdrawal Form (EU/UK only)

(complete and return this form only if you wish to withdraw from the contract)

• To: EnGarde Games, MB, Akademijos g. 4 4/420, LT‑08412 Vilnius, Lithuania, pagalba@engarde.lt
• I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (),
• Ordered on ()/received on ():
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:
() Delete as appropriate.

Questions? Please contact the regional customer‑support address listed above.